Connecting the Dots: Solving Quality and Performance Problems for New Leaders

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*Registration payment includes Credit Cards and Interfund Transfers ONLY.

Target Audience

Social workers, psychologists, licensed professional counselors, educators, school personnel, mental health professionals, clinicians, health and human service practitioners, and other health care professionals, managers, leaders, supervisors, team leads, everyone interested in Quality Improvement in your work setting.

Description

Unlock your leadership potential with our dynamic course, “Solving Quality and Performance Problems for New Leaders”! Designed specifically for emerging leaders, this class dives into practical tools and strategies to tackle your team’s real-world quality and performance challenges.

You’ll learn about:

• Identifying and Resolving Issues Efficiently: Tools like root cause analysis and problem-solving frameworks that can help you to quickly pinpoint and address quality and performance problems.
• Implementing Effective Solutions: Learn about developing and executing action plans that drive measurable improvements.
• Enhancing Team Performance: Learn about leadership skills that will help you motivate and engage your team, fostering a culture of continuous improvement and excellence

Using these tools and techniques can help you to make immediate, impactful changes that can boost both quality and performance of work done by your team. Join us and start transforming your approach to leadership today!

Two one-hour sessions:

S1: 3/25/25 Introducing the Concepts, Tools and Strategies
S2: 3/26/25 Applying the Tools and Strategies to Scenarios

Faculty
David Hainline, MA, MS, RHIA, CPHQ

Webinar Information
This webinar will be broadcast with Zoom. Instructions to join the webinar will be emailed prior to the event.You can test your computer by going to the Zoom Test Page

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Objectives

• Explore Key Problem-Solving Concepts, Tools and Strategies: Participants will explore a range of key quality and performance management concepts, tools, and techniques used by leaders to successfully identify, analyze and solve problems.
• Identify Key Problem-Solving Skills: Participants will identify various problem-solving frameworks and methodologies, such as PDSA and DMAIC, and how they can be effectively used to address quality and performance issues within their teams and organizations.
• Identify Key Leadership Requirements for Solving Quality and Performance Problems: Participants will identify how leadership skills, focusing on communication, decision-making, and team motivation, are key to successfully implementing solutions and driving continuous improvement in quality and performance.

Sessions